Skip to main content
Tackled
AI-first helpdesk for B2B software support

Your clients get an answerbefore your team opens the ticket

Tackled is the AI-first helpdesk for software consultancies and IT teams. Every inbound ticket gets an AI response grounded in your knowledge base — in seconds, with sources. You set the trust dial: it drafts, you approve, or it resolves on its own.

Book a demoSee how it works
Seconds
Median AI first response
3 levels
Trust dial: suggest, approve, autonomous
24 languages
Customers write in theirs, you reply in yours

Connect the mailboxes your clients already use

Microsoft 365
Google Workspace
Outlook
Gmail
Any IMAP mailbox
At a glance

What Tackled is — in plain numbers

Tackled is an AI-first helpdesk and a Zendesk alternative for IT companies, software consultancies, MSPs and internal service desks. AI answers every ticket from your knowledge base in seconds; you pay $99/month flat plus $0.89 only for tickets the AI resolves end-to-end.

Fact sheet

Pricing$99/month flat per company — unlimited agents and clients, no per-agent fees
AI resolution price$0.89 per ticket the AI resolves end-to-end (100 included monthly); any human reply voids the charge
First responseSeconds — the AI answers from your knowledge base with sources cited
Languages24 — customers write in theirs, agents reply in theirs
Setup~1 day: import customers, users, agents and products from Excel/CSV
Data isolationEvery tenant runs in its own isolated database behind private networking
Trial14 days free — workspace set up for you through assisted onboarding

Monthly cost at 10 agents

HelpdeskModel10 agents
Tackled$99 flat + usage$99 + 300 AI resolutions ≈ $277 total
Zendesk Suite Team$55/agent/mo$550 — plus $50/agent Copilot ($1,050) and $1.50–2.00 per AI resolution
Freshdesk Pro$55/agent/mo$550 — Freddy AI sessions billed resolved or not
Jira Service Management Premium$51.42/agent/mo≈$514 — virtual agent conversations metered separately

List prices as of mid-2026 — full breakdowns: Zendesk, Freshdesk, Jira SM.

Time saved, concretely: at 250 tickets a month with 40% answerable from your knowledge base, the AI resolves ~100 tickets — about 33 agent-hours (≈$1,500) saved every month, for $99.

Run your own numbers

Tackled is best as

A Zendesk alternative for IT companies and software consultancies that support many B2B clients
A helpdesk for Microsoft Dynamics 365 Business Central and ERP partners (built by a BC partner)
An MSP helpdesk with time tracking, per-product SLAs and billable hours to branded PDF invoices
An internal IT or HR service desk with a service catalog, approvals and CSAT surveys
Gets smarter every week

A helpdesk that learns your business

Tackled takes an innovative approach to support automation: instead of a generic bot, the AI learns from your own answers — so quality improves with every ticket — and switching in takes a day, not a quarter.

Learns with every ticket

Every question the AI could not answer is surfaced as a knowledge gap; one click turns the resolved conversation into a reusable KB article, and the AI handles it next time. Answer quality compounds with every interaction — week over week, your helpdesk gets measurably smarter.

AI tailored to your business

No generic chatbot answers: the AI is grounded exclusively in your knowledge base, your products and your resolved tickets. It routes to your teams, respects your SLA promises, and the trust dial matches its autonomy to your risk appetite — from drafts-only to fully autonomous.

Start in a day

Import customers, users, agents, products — and your open tickets — from Excel or CSV with a validation preview, point your support address at Tackled, load your knowledge base, and you are live. Exports from Zendesk, Freshdesk or Jira SM drop straight in; or we migrate everything for you during onboarding.

AI features

AI that resolves the work

The AI takes the first response on every ticket — grounded in your knowledge base, with a trust dial that decides how much it sends on its own.

AI answers first

Every inbound email or portal ticket is triaged by AI against your knowledge base and answered in seconds, with sources cited. Median first response: seconds, not hours.

A trust dial you control

Start on Suggest — the AI drafts, your team sends. Move to Approve for one-click sends from a queue. Go Autonomous and high-confidence answers send themselves, capped per day at a threshold you set.

Reads error screenshots

Customers attach a screenshot and write nothing else. The AI transcribes the error verbatim, quotes it back, finds the fix in your knowledge base, and answers.

Knowledge flywheel

Tickets the AI could not answer are surfaced as gaps. One click drafts a reusable KB article from the resolved conversation — the AI handles it next time. Coverage compounds.

Ticket translation, 24 languages

Customers write in any of 24 languages; your agents read and reply in theirs. No plugins, no copy-pasting into a translator.

AI actions via webhooks

Beyond answering: define webhook actions the AI can call — look up an order or an environment, create a record. Each action has its own approval policy and a full audit trail; the AI proposes, a human approves, and read-only lookups can run automatically.

For consultancies

A real MSP helpdesk underneath

Built for software consultancies and IT teams — Dynamics 365 and Business Central partners among them — that support many clients across many products, and bill for the time.

Time tracking to branded PDF invoices

Agents log time manually or with a start/stop timer and mark it billable, with hourly rates per organization and per product. The billable-hours report becomes branded PDF invoices per customer — CSV export included.

Products with per-product SLAs

Define the products you support and attach an SLA policy — response and resolution targets — to each, with a tenant-wide default as fallback. Different promises for different products, tracked automatically.

Closed-loop client portal

Invitation-only at every level: you invite a Customer Admin per client organization, and they invite and manage their own users. Clients see all their org’s tickets in a portal dashboard — SLA compliance, ticket volume, and billable hours if you share them.

Agent & product analytics

Per-agent and per-product reporting: tickets resolved, first-response and resolution times, SLA compliance, and logged versus billable hours — alongside the dashboard your clients see in the portal.

Bulk import for onboarding

Import customers, users, agents, and products from Excel or CSV, with a validation preview before anything is written. Stand up a new tenant quickly at go-live.

Secure by design

Every tenant runs in its own isolated database behind private networking, and access is invitation-only. Sign in with Microsoft or Google SSO or a magic link; your identity-provider policy controls MFA.

Internal service desk

The same helpdesk, turned inward

Support your clients and your own employees from one place. Departments become organizations, employees raise requests from a service catalog, and the AI answers from the same knowledge base — IT, HR, or operations.

Teams & AI-routed queues

Organize agents into teams — IT, HR, finance, or your practice lines — and let AI classify every new ticket: category, team, and priority, so it lands in the right queue before anyone reads it.

Service catalog with intake forms

Publish requestable services — "request a laptop", "new starter", "access request" — each with its own intake form: dropdowns, dates, required fields. Structured requests instead of an empty text box.

Approval workflows that fulfill themselves

Any request type can require sign-off. The ticket waits on hold, the approver decides in one click — and on approval an AI action can fulfill the request automatically via webhook, fully audited.

CSAT surveys built in

When a ticket resolves, the requester gets a one-tap 1–5 rating link — no login needed. Average score, response rate, and the full distribution land in your reports automatically.

How it works

From inbound ticket to resolved — often without a human

Three steps. The AI is the first responder from day one; you decide how much it sends on its own.

01

Connect channels & knowledge

Point your support address at Tackled, invite your client organizations, and load your knowledge base. Invitation-only at every level — no anonymous inbox.

02

AI responds in seconds

Each ticket is answered from your knowledge base with sources. The customer gets "did this solve it?" links — confirmed, or 72 hours of silence, means resolved.

03

Humans handle the rest

Any customer reply hands the ticket to your team — and voids the AI charge. Unanswerable tickets become KB gaps you close in one click, so the AI covers more each week.

Why Tackled

AI that resolves work — without loosening your grip on quality

Autonomy is earned, not assumed. Every answer is grounded in your knowledge base, audited, capped, and one customer reply away from a human.

Autonomy you can audit

Every AI send is logged, capped per day, and gated by a confidence threshold you control. A human is always one customer reply away.

Seconds, not queues

Your clients stop waiting on time zones and workloads. The AI answers immediately; your team spends its hours on the tickets that need them.

Closed-loop by design

Invitation-only organizations with customer-admins who manage their own users — and every tenant in its own isolated database. Your data stays yours.

Built for consultancies

Made for software consultancies and IT teams supporting business customers — Dynamics 365 and Business Central partners included. Time tracking and billable hours become branded PDF invoices per client, with CSV export.

Pricing

One plan. Pay when the AI resolves work.

Stop paying per seat for software your AI teammate does the work in. $99/month per company — the only meter is tickets the AI resolves on its own.

Most popular

Tackled

One plan. Unlimited agents and clients. All features included.

$99per company / month
Book a demo
  • Unlimited agents & unlimited clients
  • 100 AI resolutions included every month
  • $0.89 per additional AI resolution
  • AI drafts and human replies are never metered
  • Client portal, SLAs, time tracking, PDF invoices, analytics
  • Service catalog, approvals & CSAT for internal service desks
  • Per-tenant isolated database
  • 14-day trial through assisted onboarding

An AI resolution counts only when the AI resolves a ticket on its own — confirmed by the customer or 72 hours of silence. Any customer reply hands the ticket to a human and voids the charge.

100 AI resolutions included each month, then $0.89 per resolution. See thefull pricing details.

FAQ

Questions, answered

How the AI resolution meter, the trust dial, client billing, and your knowledge base fit together.

What counts as an AI resolution?
The AI answers a ticket and the customer gets "did this solve it?" links. If they confirm — or stay silent for 72 hours — the ticket is resolved and it counts. If the customer replies instead, the ticket goes straight to your team and the charge is voided. You are billed for resolved work, never for attempts.
What if the AI answers something wrong?
You decide how much it sends. The trust dial runs from Suggest (drafts only) through Approve (your team one-click sends) to Autonomous — and autonomous sends are gated by a confidence threshold you control and capped per day. Every AI action is audited, and any customer reply brings a human in immediately.
Do we pay for AI drafts our team sends?
No. Drafts, approved sends, and every reply a human sends are free and unmetered. The meter only runs when the AI resolves a ticket end-to-end on its own.
Is it really unlimited agents?
Yes. Add your whole team and every client user at no extra cost. The meter is resolved work, not people — so growing your team never raises your bill.
Can I bill my clients for support time?
Yes. Agents log time on tickets — manually or with a start/stop timer — and mark it billable, with hourly rates set per organization and per product. The billable-hours report generates branded PDF invoices per customer, with CSV export if your billing runs elsewhere.
Do my customers get their own logins?
Yes — and only by invitation. You invite a Customer Admin for each client organization, and they invite and manage their own users. Everyone in the client org sees all of their org’s tickets in a portal dashboard with SLA and volume stats — plus billable hours, if you choose to share them.
Where does the AI's knowledge come from?
From your knowledge base and every ticket you teach it from — gaps are surfaced, and one click turns a resolved conversation into a reusable KB article. Your data stays yours, in a per-tenant isolated database. It is never shared across tenants.
Is Tackled a good Zendesk alternative for an IT company or software consultancy?
Yes — that is exactly who it is built for. Zendesk prices per agent (Suite Team is $55/agent/month, list price mid-2026) and charges $1.50–2.00 per AI resolution plus $50/agent for Copilot. Tackled is $99/month flat for unlimited agents, and AI resolutions cost $0.89 — billed only when the AI resolves a ticket end-to-end. It also adds what consultancies need and Zendesk does not include: per-product SLAs, time tracking with billable hours to branded PDF invoices, and a closed, invitation-only client portal.
How much does Tackled cost compared to Zendesk or Freshdesk?
At 10 agents (mid-2026 list prices): Zendesk Suite Team is about $550/month — $1,050 with Copilot — and Freshdesk Pro about $550/month. Tackled is $99/month flat at any team size; with 300 AI-resolved tickets the total is about $277. The bigger your team, the larger the gap, because Tackled never charges per agent.
How much time does the AI actually save?
A concrete example: at 250 tickets a month with 40% answerable from your knowledge base, the AI resolves about 100 tickets without an agent — roughly 33 agent-hours a month (about $1,500 at a $45/hour loaded cost). First response drops from hours to seconds on every ticket, resolved or not. The ROI calculator on this site lets you run your own numbers.
How do we migrate from Zendesk, Freshdesk or another helpdesk?
Fast: export your data from the old system and import customers, users, agents, products — and your open tickets — from Excel or CSV, each with a validation preview before anything is written. Open-ticket import keeps original dates and old ticket numbers, never emails your customers, and re-uploading the same file never creates duplicates. Most teams are live in a day; if you prefer, we migrate everything for you during onboarding.
Does the AI get better over time?
Yes — by design. Tickets the AI cannot answer are surfaced as knowledge gaps, and one click turns a resolved conversation into a reusable KB article the AI uses next time. Because it learns from your own answers, quality is tailored to your business and compounds with every interaction.
Can we use Tackled as an internal IT or HR service desk?
Yes. The same tenant that supports your clients can run your internal helpdesk: departments become organizations, employees are invited like client users, and agents are grouped into teams — IT, HR, finance. Employees raise structured requests from a service catalog with custom intake forms, AI routes each ticket to the right team and priority, and approvals and CSAT surveys close the loop.
How do approval workflows work?
Any request category can require sign-off. When such a request comes in, the ticket waits on hold and the approver — a named person, or any admin — gets it in their approvals queue. Approve and the ticket opens for work; on approval an AI webhook action can even fulfill the request automatically, fully audited. Deny and the ticket resolves with your note.
What about languages and screenshots?
Customers can write in any of 24 languages and your agents read and reply in theirs. Attached error screenshots are read too: the AI transcribes the error verbatim, quotes it, and answers from your knowledge base — even when the email body says nothing.

See Tackled answer your own tickets.

Book a demo and we'll set up a workspace on your real knowledge base — the 14-day trial runs through assisted onboarding, with your team deciding what the AI sends.

Book a demoSign in