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Tackled
Pricing

One plan. One meter.

$99 per company, per month — unlimited agents, unlimited clients, every feature. The only meter is AI resolutions: tickets the AI resolves on its own.

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Tackled

One plan. Unlimited agents and clients. All features included.

$99per company / month
Book a demo
  • Unlimited agents & unlimited clients
  • 100 AI resolutions included every month
  • $0.89 per additional AI resolution
  • AI drafts and human replies are never metered
  • Trust dial: suggest, approve, or autonomous
  • Screenshot reading & 24-language translation
  • Client portal, per-product SLA policies
  • Service catalog, approvals & CSAT surveys
  • Time tracking & billable hours with branded PDF invoices
  • Agent performance analytics
  • Per-tenant isolated database
  • 14-day trial through assisted onboarding

An AI resolution counts only when the AI resolves a ticket on its own — confirmed by the customer or 72 hours of silence. Any customer reply hands the ticket to a human and voids the charge.

Stop paying per seat for software your AI teammate does the work in.

How AI resolutions work

You pay for outcomes, not activity. A resolution is a ticket the AI closed by itself — confirmed by the customer, or 72 hours of silence. Any customer reply hands the ticket to a human and voids the charge.

Base plan$99 / month — unlimited agents & clients, every feature
AI resolutions included100 every month
Additional AI resolutions$0.89 each
AI drafts your team sends$0 — never metered
Human replies$0 — never metered

A worked example

A busy month where the AI resolves 300 tickets: $99 + 200 × $0.89 =$277 — still less than three Zendesk seats, for a teammate that answered in seconds around the clock.

Everything is included

No tiers, no feature gates, no upsells. Every company gets the whole product from day one.

  • AI first response on every ticket
  • Trust dial: suggest → approve → autonomous
  • Error-screenshot reading
  • Ticket translation across 24 languages
  • Knowledge gaps & one-click KB articles
  • AI actions via webhooks, with approvals
  • Teams & AI-routed ticket queues
  • Service catalog with custom intake forms
  • Approval workflows with auto-fulfillment
  • CSAT surveys & satisfaction reporting
  • Client portal with dashboards
  • Per-product SLA policies
  • Time tracking & branded PDF invoices
  • Agent & per-product analytics
  • Bulk import from Excel/CSV
  • SSO (IdP-managed MFA) & magic links

Pricing questions

What counts as an AI resolution?
The AI answers a ticket with sources, and the customer gets "did this solve it?" links. If they confirm — or stay silent for 72 hours — the ticket is resolved and it counts toward the meter. If the customer replies instead, the ticket goes to your team and the charge is voided.
Do we pay for AI drafts our team sends?
No. Drafts, one-click approved sends, and every reply a human writes are free and unmetered. You only pay when the AI resolves a ticket end-to-end on its own.
Is it really unlimited agents?
Yes. Invite your whole team and every client user at no extra cost. The meter is resolved work, not people — hiring never raises your Tackled bill.
What happens after the 100 included resolutions?
Each additional AI resolution is $0.89, billed with your next invoice. Autonomous sends are also capped per day at a limit you set, so the meter can never run away from you.
Is client invoicing included?
Yes. Time tracking, billable-hours reporting, and branded PDF invoices per customer — with CSV export — are part of the single plan, like every other feature. Hourly rates can be set per organization and per product.
How does the free trial work?
Through assisted onboarding: book a demo and we provision your workspace, connect your support address and load your knowledge base together with you. You then have 14 days to evaluate Tackled on your own tickets before deciding whether to subscribe to the $99/month plan. There is no self-service signup yet — every workspace is set up with us.

See the meter on your own tickets

Book a demo — we'll set up your workspace together, and you get 14 days to evaluate Tackled on your own tickets before deciding whether to subscribe.

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