Tackled vs HaloPSA (2026)
HaloPSA is the stronger choice when you need a full PSA — contracts, recurring billing, projects, CRM, stock, and RMM integrations in one platform. Tackled is the lighter, AI-first path for software consultancies whose core need is ticketing: $99 flat for unlimited agents, AI resolving tickets at $0.89 each, and time-to-invoice built in.
The short version
This one is less about price and more about scope: a whole-business PSA versus an AI-first helpdesk that starts in an afternoon.
Choose Tackled if…
- You mainly need excellent B2B ticketing with billing: per-product SLAs, time tracking to branded PDF invoices, and a closed client portal — without a PSA implementation project.
- You want to start this week: no onboarding fee, no seat minimum, and a guided 14-day trial — versus HaloPSA’s 5-agent minimum and onboarding packages commonly cited from about $4,000.
- You want AI as the first responder, billed on outcomes: 100 resolutions included, then $0.89 per ticket the AI resolves end-to-end from your knowledge base.
Choose HaloPSA if…
- You run a full MSP business: support contracts, recurring invoicing, quoting and CRM, project management, and stock — one platform for the whole operation.
- You need RMM integrations and alert-to-ticket automation with the major RMM platforms.
- You have 5+ agents and the budget and appetite for a configurable platform with guided onboarding.
Tackled vs HaloPSA, feature by feature
HaloPSA publishes UK pricing and quotes other regions; USD figures below are as reported by third parties, mid-2026 — treat them as estimates and get a current quote.
| Aspect | Tackled | HaloPSA |
|---|---|---|
| Pricing model | Flat $99/month per company. Unlimited agents, unlimited client users, every feature included. | Per agent, single all-inclusive tier: UK list £66/agent/month billed annually; commonly reported around $90–$115/agent/month in USD (check current pricing). 5-agent minimum for direct purchases and paid onboarding are commonly cited. |
| Monthly cost — 5 agents | $99 (plus AI resolutions beyond the included 100, at $0.89 each) | Roughly $450–$575 at reported USD rates, plus a one-time onboarding package |
| Monthly cost — 10 agents | $99 | Roughly $900–$1,150 at reported USD rates |
| Monthly cost — 20 agents | $99 | Roughly $1,800–$2,300 at reported USD rates; volume discounts apply as teams grow |
| AI pricing | 100 AI resolutions included, then $0.89 each — billed only when the AI resolves a ticket end-to-end from your knowledge base; any human reply voids the charge. | Halo AI features ship included in the per-agent price rather than as a metered add-on (per HaloPSA’s published pricing page, as of mid-2026). |
| Trust & autonomy controls | Trust dial from Suggest to Approve to Autonomous, gated by a confidence threshold and daily cap, with a full audit trail — the AI is the first responder on every ticket. | AI assists within the PSA workflows; the product’s center of gravity is process automation across the MSP business rather than autonomous ticket resolution. |
| PSA / business management | Ticketing-first: per-product SLAs, approvals, service catalog, time tracking to branded PDF invoices. No contracts module, quoting, projects, or stock. | The full PSA suite: contract and recurring billing, quoting/CRM, project management, stock/inventory, reporting across the business. |
| RMM & integrations | Email (Microsoft 365, Google Workspace, IMAP), client portal, and webhook AI actions with approval policies. | Integrations with the major RMM platforms and a broad MSP tooling ecosystem — a core reason MSPs choose it. |
| Client portal model | Closed-loop, invitation-only: Customer Admins manage their own users; each org sees its tickets, SLA stats, and optionally billable hours. Per-tenant isolated database. | Mature, customizable end-user portal per customer, configurable to each MSP’s branding and processes. |
| Time to go live | Same-day guided setup: we connect your mailbox, bulk-import clients from Excel/CSV and load your KB with you. 14-day trial included. | Guided implementation; onboarding packages commonly cited from about $4,000 and multi-week rollouts for full PSA scope. |
Sources: usehalo.com/halopsa/pricing (single all-inclusive tier, £66/agent/month UK list, annual billing, Halo AI included), as of mid-2026. USD equivalents (~$90–$115/agent/month), the 5-agent direct minimum, and onboarding packages from ~$4,000 are figures reported by third-party pricing guides — check current pricing with HaloPSA. Tackled pricing: tackled.io/pricing.
When HaloPSA is the better choice
HaloPSA is an excellent PSA with a loyal MSP following. These are the cases where we would genuinely point you at it.
You need a PSA, not just a helpdesk
Contracts with recurring billing, quoting, projects, stock, and CRM in one system. If you sell managed services with monthly contracts, HaloPSA manages the business — Tackled only manages the support.
Your tickets come from RMM alerts
HaloPSA integrates with the major RMM platforms so infrastructure alerts become tickets automatically. Tackled has webhook actions but no RMM-native pipeline — for infrastructure MSPs that is decisive.
You want deep, consultant-grade configurability
HaloPSA is famously configurable — workflows, custom screens, per-customer processes — with guided onboarding to set it up. If you have the scale to amortize the implementation, that depth pays off.
You are 5+ agents and consolidating tools
Replacing a helpdesk, a billing spreadsheet, a project tracker, and a CRM with one per-agent price can be a net saving for a mid-size MSP, even at roughly $90–$115 per agent per month.
When Tackled is the better choice
Tackled trades PSA breadth for AI-first depth: the repetitive tickets resolve themselves, and the billable ones become invoices.
You want AI to actually resolve tickets
Tackled’s AI answers every ticket from your knowledge base with sources, reads error screenshots, translates 24 languages, and closes tickets on its own where you allow it — billed $0.89 only per resolved ticket. It is the product’s core, not a feature checkbox.
You are smaller than the PSA sweet spot
HaloPSA direct purchases are commonly reported with a 5-agent minimum plus onboarding from about $4,000. A 3-person BC consultancy pays Tackled $99/month, starts the same afternoon, and pays no setup fee.
You bill hours, not managed-infrastructure contracts
Software consultancies invoice support time against products and clients. Tackled covers exactly that — per-org and per-product rates, start/stop timer, branded PDF invoices — without the contracts, stock, and quoting modules you would never open.
You want simple, isolated, invitation-only
A closed portal per client org, a per-tenant isolated database, and Microsoft/Google SSO — with MFA controlled by your identity-provider policy — or magic-link access. All at one flat price and without weeks of configuration. Complexity is HaloPSA’s strength; absence of complexity is Tackled’s.
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Tackled vs HaloPSA: common questions
Is Tackled a HaloPSA alternative for small consultancies?
How do the costs compare for a 5-agent team?
Does HaloPSA charge extra for AI?
Can Tackled ingest alerts from our RMM like HaloPSA does?
We are a Business Central partner, not an infrastructure MSP — which fits better?
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